All products are shipped from mainland China, and all orders will only be tracked after they arrive at the airport.

For returns and exchanges, please contact customer service.

1. When placing an order for customizable products, please specify your desired order details in the order notes or contact our customer service.
2. Customized products may take longer to ship and are non-refundable and non-exchangeable. Please contact customer service or review the purchase instructions on our homepage for details.

We advise routinely dusting your items with a gentle cleanser to preserve its look. Periodically, it may need to be softly wet with a mild detergent solution.